Poor Service and Service mess up by telkom

I send in document for my ADSL to release from Telkom so that my new service provider can take over. Expecting that my email will still work. found out over the weekend Email not working, thought maybe Telkom server are down again.<br> Wife started nagging the email still not working. phoned Telkom 10210 they advice that my email account has been cancelled. I ask how is that possible, they advice due to the cancellation request was send, I told them and send them the email again it said to RELEASE and NOT TO BE CANCELLED. <br> <br> I ask them can you please restore my email account please need to download the email that was still in the email box.<br> they went and created new account (data package and email account). While doing changes on my mother-in-laws account.<br> <br> phoned again to sort this S**T out ask for a supervisor ended up being transferred to sales(sifiso). He advice can assist me without the account holder. We come to a arrangement that he will phone the account holder the next day and me in a conference call.<br> <br> Spending a couple of hours on the line just to get nowhere with this S**T. WORST SERVICE.<br> TILL TODAY NO FEEDBACK.<br> And hate being transfer to multiple people that can't assist me.