Poor service and response time from Faults

Reported to faults on the 21.3.2016 that the Telkom pole on my property is leaning with a possibility of falling onto my wall between neighbors due to the rains (Ref ***) and told there is a 7 working day turnaround time. I advised the urgency as a technician had been out 4 weeks previously and adjusted wiring which could have resulted in this new problem - the wiring is hanging on my neighbors electric fencing now too. Called on 22nd and advised query open but not attended to however will mark urgent and to call back. Called today 23rd to be advised my query was closed and cancelled and not attended to and to relog - SERIOUSLY! relogged 174CNZ230316. Disgusting service that a query with possible property damage due to your pole could be sustained - i was told \Telkom will fix the wall\"!! I would prefer to prevent this occurrence and would like a technician out to my property today as i assume no one will be working over the easter weekend. Totally disgusted with the lack of customer service and action to a serious situation."