Poor service and reliability from Telkom

<p>I have been experiencing very slow internet access on my Telkom line, I have a 10Mb\s line but got only 0.5mb\s. The service it up and down making it very difficult to do anything on-line, I do a lot of work from home and is also an Unisa student relying heavily on internet access. I have phoned several times in the week. Today a technician arrived and worked on the problem, he said he had to change lines and ports as the current line was very noisy... So after almost halve a day he told me everything was fixed and I should not be experiencing problem (he was in fact very helpful). However about an hour after he left I just experienced the same problem of slow internet access (so slow it is not usable), I phoned again, the re-created a port, it helped for about 10 minutes, then again very slow. So I phoned again, the lady logged another fault (as the first one was signed off as fixed and completed, but the problem still existed). So now I have to wait again for a technician to hopefully resolve the problem. Thus leaving me for a week without service from Telkom. This is extremely frustrating and time consuming. Every month I pay the full amount on time but I get only service for a part of the month, this is very unfair and I truly hope Telkom can see the light of day and render a more reliable and efficient service….. I got a reference no: 806ctk300317</p>