Poor service and product not as advertised

<p>I ordered the Uncapped Lte special from Telkom which was delivered in April 2016. The device together with antenna was delivered and installed. From the date of installation the actual speed of the service has not come close to the speed that was promised when signing up. The latency is very high and the speed averaging 10 Mbps on a good day. Some days the service is totally terrible and can't be used. Mostly the service is used for work emails, logging onto the work network or watching Netflix. </p> <p> </p> <p>In May 2016 I finally I managed to get a technician out who confirmed that the service was not up to spec and referred it for further investigation. No response. Again logged under reference ********** 8 in June 2016. No response. Called the 081 180 help line to try and get a number for a regional manager and am told that they can only escalate it but do not give out numbers. Also told that if I have a complaint to log on Hello Peter as they don't have a complaints process. How much longer should a customer have to wait?</p> <p> </p> <p>Totally useless service. Either give me the contracted service, correct your problems or tell me how to go about getting out of the contract. </p>