Poor Service and Product Knowledge at Telkom

I have had one of the worst experiences with Telkom. I took a phone contract out in December 2020 and there was a flashing dot on the screen. I went back to the store to find out what that dot was and they informed me that it was a flaw on the phone and I need to take it to the Samsung store. I took it to the Samsung store and they told me it needs to be booked it at the Telkom store as there is a 7 day out of box policy and they cannot assist me. After going to 3 different Telkom stores, i.e. Westwood, Overport and Pavillion, the Pavillion Telkom store managed to book the phone in for me. After weeks of back and forth with getting the phone back I received the phone on the 30th of January 2021 saying that it is not a flaw but a feature of the phone. To me this means that the staff does not know their products. I had to continuously call and even go into the store to follow up on the progress of my phone- they have never called to update me on the progress of the matter. I did not have the phone for the whole of January, that is more than a month of taking the contract, yet I was charged my normal monthly charges. I was not reimbursed in any way for my troubles. I am completely disappointed with Telkom and will not be taking any further contracts with them.