Poor service and process

Hi Telkom Team,

I am extremely dissapointed in which my query has been handled.

On Monday the 21st - I was told that my line was suspended and required me to make payment - I made payment thereafter immediately via EFT with reference

I called in today - the 23rd to get an update as it’s been more than 2 days since payment and no WiFi access

I was told that I have to wait for the system and cannot provide an ETA and could not pass me through to a manager

As a customer , how long do I have to wait for this to be noted by a “system” . I am totally unhappy about the way in which this matter is being handled especially since I’m being charged for all these days .

I would like this issue to be resolved, please contact me or respond via email with a solution as I have done my part and do not feel it’s right to be waiting for a system with no ETA.

Regards Quwin