Poor service and procedures

I went into canal walk branch requesting to migrate my account form a smart saver to a plan 100.... which I previously discussed with the consultant, and he informed me, that the request could be processed, fine. I was happy.... I then decided to return to the branch and update my personal information, basically just to receive all invoices via email.... they updated everything, I then asked the consultant (justice), if I should sign anything, to effect the change and he rep**** no!.. this was very shocking to me, because that means they have access to my account and are able to manipulate particulars... I would prefer signing documentation for any of my accounts, at this point i asked him if my migration hade been successful, he couldnt fiND proof of my previous request. At this point I was upset. only to find out, the request wasn't even put through. I am an extremely unhappy client. I expect better customer service, and I prefer a more private and secure handling and administation of my accout ie. Maintenance and updates