Poor service and prioritisation of customers from telkom

I have been using telkom for the longest but recently they are not treating the customers well. In the area im staying at since december i have baught LTE unlimited data with no problems till about 2weeks ago when the service got cut. I thought maybe my plan was just finished as i buy it around the 20th (and because it kept showing internet messages to buy data) everytime so i baught another LTE unlimited monthly data but they did not work, alot of people around me their plans seem to work well so i baught a different plan and it worked. Mind you the unlimited data is R600 and i have baught about R200 more worth of data.

I called since the incident they told me that the tower is down and il be reverted to after 72 hours , i called after 3 days and another lady (Zandile mevi) said that i should set my data carrier how how. And i tried explaining that its not the internet but specifically only LTE plans are not working in this area but she insisted, after the call i did what she said to do but the data would work for a few seconds and back to square 1, i called again and spoke to a guy (Nhlanganipho) this one was the 1st one to clearly inform me of the information, what actions he took on his site and what i should expect.

He said that technicians have been informed gave me the ref and said i should wait 72 hours for communication to be made , i haven't gotten any communication, i called again and spoke to Lulama today they are telling me that technicians are still to look at the problem. I asked that the month is 18 days away from ending the timeframe of the data plan that mean im going to loose double the money buying the other data plan and the one i use is going to expire without being used. I tried getting to be put to the technician or the manager but both could not happen. Im very dissapointed with the resolutions of telkom.