POOR SERVICE AND POOR NETWORK

I called telkom on the 10th Feb 2020, my query was escalated to Siyabonga a team leader who till date has failed to resolve my query let alone get back to me. After Telkom experienced a network issue on Friday the 7th, i got an sms stating that they have given me 500MB to use for 1 day, i was happy and obviously wanted to use the data before it gets finished. to my surprise they had not loaded the weekend data , it was deducting from my own data, i received this message Sunday however i got an sms on Monday stating that the data is loaded and will expire the same day, my query was 1. the data was not allocated as per sms and 2. my own data was deducted instead of deducting from the 500mb, Siyabonga asked me to email the screen shot to *** and he would log a case which he did not because 2 weeks later i called and spoke to Trudy who logged a case and gave me a case number , advised that within 72 hrs i would be called to resolve my query. 6 days later I am still waiting.I have been a loyal customer for over 4yrs but Telkom agents treated me like i did not matter, had i not insisted after being told in not so many words that my query is useless, they would not have even spoken to me. i need my data back, I am extremely dissapointed not only is the network poor where i stay,the service is also poor. I would appreciate it if top management listens to both my calls, where i spent 1hr + to hear the poor service i received so they can understand where i am coming from.The second agent i spoke to when i called is Trudy, i also mailed the same screenshots to ***.