Poor Service and Poor Expectation Management

<p>I registered on a Thursday for one of the data bundle deals which included a router that they had running on special for July. I was told in store by the representative that I would receive my router the next day or latest over the weekend. I heard nothing so drove to the store on Sunday to get an indication of when I can expect my router. I was told that they are still waiting for stock. a week later I went in store again as this was getting frustrating and not getting any correspondence regarding this and I was told in store that they cannot provide me with a date as they are still waiting stock. Surely there must be SOME indication of when stock will be released to the various stores based on orders confirmed. I highly doubt that Telkom works with the "it happens when it happens" mind set and plans for these kind of events to manage expectations. On another subject, two of my contracts with Telkom expires in Sept and I was advise to send confirmation of cancellation as the contracts would go on a "Month-Month" basis if I did not do that. I read online that I can EITHER download the cancellation and email to ********** OR take it to the store. I went to the store to get this finalized and was told to email it?? why is the website then stating that I can take it in store if the store then tells me to mail it? somewhere there is communication gaps in this process with the relevant parties not sure what is expected of them (Either the website needs to change to state that it can ONLY be mailed OR the shop needs to be informed that they should take in cancellation forms)</p>