Poor service and policy

I had a very terrible experience today at Telkom. I went my upgrade 7 days ago and when I got my phone I received a guarantee that if I had any issues with the phone (performance wise) within 7 days that I could bring the phone to be exchanged for a new one. Well, I experienced problems with the touch screen and went to return it today. From the get go the consultant was trying his best to escape this clause. I eventually had to talk to another consultant and eventually he tried his best to help me out and was willing to exchange it. However, apparently Telkom counts 7 days differently to rest of the world. Now I am sitting with a new phone that is giving problems. I am so unhappy with my experience firstly with the policy but also with the fact that the consultants are trying their best to actually **** you. This was at Tygervalley in Cape Town. Very disappointed