Poor service and offers for loyal customer

Why offer a product when it's only available to certain areas, you can imagine how peeved off I am that I cannot have the fibre speed because its not available in my \area\". I have been a client with telkom mobile for several years, never missed a single payment. I wanted to upgrade my 10gig of data to the 50gig soft cap fibre speed which is R699, instead I had to opt for a 20gig 4mb line for R549. Which is pathetic as there isn't much of difference. Cant you offer me a better deal considering that I am a loyal customer? I don't mind having the 4mb line but 20gig soft cap is really pathetic considering it's much more than what I am currently paying for 10gigs. I would really like 50gigs soft cap for R549 on the 4mb line. I have app**** at your Telkom Store and the consultant said that I can have the 50gig soft cap however, I will need to pay for the landline, modem etc. which I am not prepared to do. Please help me in this regard or I'll be seriously considering cancelling and going to mweb, <br> "