Poor service and of professionalism by Telkom consultants

Last Thursday evening, after load shedding, our internet fibre service went into a blackout. This was unusual as normally, after load shedding, the service always restores. On Friday, August 19, I called Telkom "10210" and was served by a helpful consultant who directed me to reboot the DSL device in the house, but after trying, this did not sort things out. We got cut. When I called again, another consultant told me that the problem we were experiencing had to do with a network fault in the Table View area, Cape Town (which is near where we live) and that technicians were working on it. Indeed, this made sense as our neighbours also reported internet disruption. By the end of the day, though, our service was still not restored. I then called in the morning on Saturday, August 20th, at about 10:43 and indicated to the consultant that our neighbours had their service restored and enquired about our own not being restored. The consultant assured me that the technicians were working on the restoration of the network failure in my neighbourhood and that by the end of the day, the service would be restored. I then went about my Saturday errands. When I returned, at about 18:00, the service was not restored. I called the same number at about 18:25, and now another consultant told me once again that the problem was network failure but that the technicians were not working. I then asked how can that be when I was told they were fixing the problem and also why technicians were not working when there was a network failure, an emergency which was known on Friday. She reiterated that the technicians were not working and that the consultant earlier in the day was "lying". The lady was rude, and when I explained to her that this was affecting our family as my niece needed to download her assignment from online for her homework and needed to connect via zoom with her tutor and now she could not. She kept reiterating that the other consultant was lying and that I should appreciate the truth instead of being **** to. She ended the call abruptly.

As it stands now, I still do not have my internet restored. I am actually at a relative's home sending this review. I sit here not knowing if there will be service or not from Telkom as it is not clear what information is true or not. Please help!