Poor service and none delivery by Telkom

I made an online application for a Data package for my home in January 2016. A Telkom representative contacted me to get all my information to finalise the application. A credit check was done and the application was approved and the deposit amount was debited from my account, but the router was never delivered to me. <br> <br> A Telkom representative tried to contact, but was unable to get hold of me at the time and he sent me an SMS to contact them back, which I did and no one was able to assist me and since then I have not been able to complete this application. I have phoned the call center many times and the consultants cannot see the application on the system so they refer me to the Sales department and I can never ever get through to the sales department, because they never pick up the phone and they just hang up after a while. <br> <br> I keep getting transferred to other departments and none of them are willing to assist me. I made a new application online and no one even phoned me back. A report was sent to the billing department and they sent me a message saying the problem has been resolved but nothing has been resolved I am still trying to complete the application and it's now April.<br>