Poor Service and non delivery

Placed an order for Telkom Home Unlimited package on the 19th June 2018, the problems started with a range of Consultants who contacted me all placing orders and providing me with two different order numbers, a few days later i recieved a LIT android box from Telkom as my order was confirmed, Today (27 June 2018) I phone Telkom to confirm the progress of my order where I was told that my order has been cancelled due to infrastructure, after two consultants checked my coverage and confirmed availability, upon asking to speak to a manager the sales consultant named Xolani dropped the phone in my ear after being very rude, and telling me that the consultant Nosihile Nzimande who initially helped me was busy and would call me when she has the time, I also sent mails to the above mentioned consultant and received no feedback. I have never in my life received such poor service and such unprofessional behavior.