Poor service and no solution to restore telephone and internet service in 6 weeks

<p>Good afternoon. Fault: 769CWK290617 reported 29/06/2017. I work from home & phone has been disconnected for the past 6 weeks, including an intermittenend internet service and finally no internet service . Techs have been to my house 2 times to check the hardware & cabling on site, and it's never the issue. I've been advised that there's an underground cable fault and Open-serve has replaced the cable 2 weeks ago; yet still no telephone or internet. When I follow up I get different answers from your support agents always confirming that the fault has been escalated. For all the escalation and assignment to technicians the problem has not been resolved. We received an invoice from Telkom for services rendered in July however we did not have a working line!? I will appreciate Telkom to communicate an accurate update via a Senior responsible manager - bearing in mind that I have no internet or telephone to contact you. Please follow up on the fault & let me know what's happening? Could you also adjust our account for the service we are billed for that was not rendered?</p>