Poor Service and No Responsibility Taken

I called into Telkom beginning of Feb to get my voice line installed and said to the agent that I would like to get ADSL. She then proceeded to pitch me Telkoms offerings but I said I would like to go with MWEB, so Telkom would need to get my voice line install and Ill call MWEB to sort out my ADSL. Telkom technician finally came out late February and installed voice line and said it was active and I could call MWEB to sort out ADSL. When I called MWEB they then stated that there were no ports available in my area for ADSL. When I called Telkom the agent said there are ports and she will put in an order for my ADSL line but I would need to pay an additional R700. After compaining about this to the agent and stating that the install should have happened in the first place with my voice line she hung up on me. Since then I have spoken to 4 other agents and even went into Telkom store and nobody can help me. I will not pay for a voice line I am not using. The only reason I ordered it was for ADSL and if there we no ports I should have been told this upfront. Can someone from Telkom please assist me ? Everyone I have spoken to gives me the run around or doesn't have a clue !