Poor service and no rebate after being promised on

Account number ***<br> I reported a fault on 27 Dec - after waiting 45 min on the line for service. I was told that he would escalate my fault. Nothing was done, on 3 Jan I phoned again. I waited 40 min before being assisted. I was told that the fault had NOT been escalated. It was then apparently escalated. On 5 Jan I called again. After waiting 59 min for the call to be answered, I was cut off when the person assisting me said I should hold on while they tested something. Although the person had my landline number and cell number - they did not bother to call me back. On 6 Jan I called again. The person gave me an anticipated repair date of 13 Jan. When the repair person finally came to my home, I was told the modem needed to be replaced and I had to do this myself at a Telkom shop. Everyday, while the fault persisted, I got an sms from Telkom, assuring me that my problem would be attended to as soon as possible. I was also told I would receive a rebate for the downtime of the line.<br> I have subsequently received two accounts - there is absolutely NO rebate quoted...Telkom - your service is disgusting and you lie.