Poor Service and no place to

I had a month to month account with telkom which I have been trying since the 7th January 2019. I was told to close it through their online option which I was advised by their call centre to do so. however every month they have been billing me for a service I do not use. When I call to inquire about this I am told that they have launched and urgent order to sort this. however up until to date the account is still not closed and I am told that is has been escalated and I must call a week later to get the status.

I am not please with telkom.