Poor service and no feedback

<p>Telkom did not debit my account end of last month (April). I called the call center on the 2nd of May and the lady told me not to worry and says the debit order will go-off before end of business that day. To my surprise, around the 8th i got an sms saying my account Will be closed due to non payment. I called them again and was told they cant see the reason why the debit wasn't submitted. The case number ********** 7 was logged and since then they have been sending me from pillar to post whenever I call them to get feedback. The agent who I initially spoke to by the name of Masibulele who is based in Joburg is not even bothering to call me despite several emails sent to him by other consultants. Whenever I call 180 I get put on hold while they are looking for supervisor, and after over 30 minutes of holding, I always get cutoff and no one bothers to call me back. This is very bad service as I don't know where I stand. Whether the debit will be submitted end of the month or my services will be terminated it remains to be seen, very bad service from Telkom!</p>