POOR SERVICE AND NO FEEDBACK

I There,<br> <br> I took out a contract for the Huawei SmartBroadband Wireless 10 GB on Saturday 3 October and then only received the contract on Saturday 17 October. I was told my the Manager of the Blue Route branch, Cole, that my contract is now active and will start working immediately. My router was faulty and was returned to the Blue Route Mall branch on Monday 19 October.<br> <br> I was told that Cole, the store supervisor, would have a look at it that day and then get back to me. He never did. I was then contacted by an employee on Thursday 22 October to let me know that they are not sure what the problem is and will troubleshoot it for me. I was told that this will take up to 72 Hours.<br> <br> It is now Monday 26 October and Have still not received any feedback AT ALL. I REFUSE TO PAY for anything towards my October bill seeing as I have only physically had the router for 1 Day.<br> <br> Please will SOMEONE/ANYONE from Telkom get hold of me ASAP.<br> <br> Lyle Cameron