Poor Service and No Customer Satisfaction

On the 3 Nov I app**** for a phone at the Telkom mobile store and was advised that I would get a response within 72hrs. On 18 Nov, after receiving no response or a call I went to the store to check up only to discovery that due to an error my application was not submitted. It was then re-submitted on the 18th and my application got approved, now having to wait for my phone. On the 9 Dec, after receiving no call or updates I went to the store again only to be told the phone I requested was discontinued. They then sent me to Telkom Direct and there I re-app**** for a different device. On 16 Dec, I went to the Telkom direct store for an update and after spending 5 and a half hours waiting for assistance, I walked out of the store Dissatisfied once again as nobody wanted to assist me. I kept getting different responses from staff and they were all just to busy. Today is the 17 Dec and I have still not received a call, or an update regarding my phone. I am Irate, Disgusted with the service, frustrated as I had to run around where Telkom staff just don't care at all. How do you explain that??? And what are you going to do about my situation??? Please I would like some kind of response!!