Poor service and no accountability.

So, called Telkom internet support who do not have a direct line...waited for over 1 hour 8 minutes on the phone. Spoke to an inept consultant who said they need to put me on hold to find out why I am not able to connect to the email server. She merely put me on through to the automated service again where I had to go through the same automated messages again and then after 35 minutes I get through to someone....I explain my story and they hang up. This is the first time I am subscribing to Telkom and understand why everyone said switch to Neotel rather. Simply debit my account and off you go. I still cannot receive emails. 1 hour 35 minutes lost on Telkom.