Poor Service and Misrepresentation from Telkom

Telkom's self service portal was down for a week, and I could not make my payment. After calling numerous times to their contact centre, who could not give me an ETA as to when it would be up, my service was suspended. I then made my way to a store and made payment. Took 3 days to clear. Service was restored after 3 days. I am then billed R450 for suspension and re-connection, which is ******ion. In my discussions with the contact centre, I was told that I will not be charged. Today, the agent tells me that its my responsibility to make payment, yet my preferred method of payment was not available. The app itself is shocking and never works and paying in-store takes days to reflect. This is another Eskom.

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