Poor Service and mentality TELKOM!

Hi,

I took out a new cellphone contract from PEP Cell at Mams Square. I paid the full amount in store as was declared to me. 7 days later on the 19th of the month, my phone gets hard locked and I was told to make another payment of 120 rand as it was not part of the deposit paid in store. This detail was never given to me. I need the banking app on my phone to make the payment that Telkom requires.

After phoning Telkom to make a payment arrangement for the 120 rand outstanding, they told me that my phone would stay locked until the amount is paid, even though they accept the payment arrangement..

Its honestly stupid considering the circumstances.

please review your policies regarding new clients signing up to avoid losing them straight away.