Poor Service and management

I bought a router from Clearwater Mall in march 2018. The agreement was that R139 would be deducted from my account every month but surprisingly R343.58 was deducted from my bank account last night. I need them to please reverse the money into my bank account ASAP. i find it inconveniencing and unprofessional.

I have been calling their call centre and there has been no response. i have been using my airtime to call them so they can rectify their mistakes and i will have to use my petrol to drive to the Clearwater branch in order to get assistance and chances are i might get there and be told that i can only be assisted at the head office yet when i call the head office no body picks up. Their call centre is one of the call centres where you can call and not be able to speak to a consultant for 40 min and even if the consultant picks up they will tell you to dial another number which you will also have to wait for another 30 to 60 minutes.

Its money and time consuming. Telkom is a big company and i expected better service.

call me on ********** 221 **********