Hellopeter
Share Your Experience
SN
Shelton N

1 reviews | Active since Aug 2009

29 Mar 2018, 11:53

Poor service and **** to during sales call

I took out a WIFI contract with Telkom Mobile and was informed telephonically that the range of the device is 250m. I specifically informed the sales consultant that I have a double storey property and that I was concerned that I may need a range extender. I was assured that I would not need one. Whenever I am not close to the device or upstairs, I lose connection. I called in and spoke to one of the consultants and she initially told me to cancel the contract?? Alternatively the cost of a range extender is for my account. Is it so easy to just throw clients away? Why should I bear the cost of a range extender if I was given incorrect advise and made assurances that I would not need one?

I then escalated and spoke to manager, Hophney Lesso who promised that he would come back to me the same day to confirm the range of the device but would need some time to listen to the sales call to confirm the way forward. It is 3 days later and I have not had any feedback. Yesterday I was advised that I would get a call back before 13:00, it did not happen. Today I am told that the manager is not in. Today I was told that the case was only logged yesterday? Can I please get feedback?

0
Replies (2)
SN
Shelton N's update23 Apr 2018, 08:51
Reviewer Update
Good day Yazied, I posted this complaint on 29 March, today is 23 April and no resolution from Telkom to date. The level of service is shocking! I also tried contacting Telkom via the Facebook page and also was advised weeks ago that this matter is being investigated and to date no feedback. Does Telkom take customer service seriously? My experience shows that you guys don't have a clue of what service means.
SN
Shelton N's update08 Jul 2018, 16:40
Reviewer Update
Good day Launa The service from Telkom is beyond pathetic. One of your guys tried to call me on my way last week. I informed me to call me in 20 minutes and was advised that he would call me the next morning. I am yet to receive that call back. Again, I logged this complaint in March, 4 months later you attempt to call me back and then still I receive no call. Maybe you will try again in another 4 months!!