Poor Service and Lack of communication

Telkom attempted to take a debit order early in December 2024 without letting me know for my data contract and my mobile phone service contract.

It went through for my data sim but did not go through for my cellphone contract.

I reversed the debit because we agreed on the last day of each month. The bank charged me for those services, reversal fee and also for the debit order fee.

They attempted again month end which was the agreed date and it went through for the data sim however they never attempted to take the one for the cellphone contract.

I had money month end I got paid - and now they are charging me the penalty and they sent the account to debt collection. Mind you all of this happened without anyone contacting me.

I have forwarded bank statements to prove I had money month end of December, January I still had funds but they never attempted to take their money.

Today I called and made a payment online, to my surprise I found they have attempted to take the amount of the incorrect direct debit including penalty fees which should not apply as they failed to take their money month end of December.

This is so stressful to deal with them and they are not responding to emails - over the phone Agents keep saying it is with the lawyers.

It is causing me a great deal of anxiety, and stress. I have a demanding job and I am not performing because I have no food - I am constantly thinking about what I am going to eat for 48 hours while waiting for a response from them so that I can get my money back.

Even death is better than this Ludacris treatment. If anyone can see this please help me - I am so desperate.