POOR SERVICE AND LACK OF ACCOUNTABILITY FROM TELKOM

Telkom does not care about its customers. The call Centre agents are not professional and customers have to bear their poor service.

They cannot solve anything other than giving information. There is no escalation process or a platform to complain. I have emailed a complaint since last year June at the call Centre and to date no resolution. They do not follow up nor update. When you call in ,you are promised escalation and resolution. There is no accountability in Telkom. No body cares there, yet you pay for service. The is no management at Telkom, the agents are flying solo and answering to no form of a body. Countless times I have asked for intervention or at least speak to a senior to try escalate. The agents always advice there s no manager. They will email escalation

I am certain that this is happening to a lot of South Africans and they cannot voice out because it is not easy. To blow the steam is easier than getting an email or number to call for complains on the Telkom website. Responsible companies like Ford are visible and excel on customer dissatisfaction. This is a sign that they are here to serve the people in SA. They are here to provide a service .

HelloPeter,I am hoping you can get someone to investigate this or probably refer me to someone who can shed light on it. Poor service must never be a norm. Especially from corporate giants like Telkom.