poor service and just plain stupidity

It started last month when my account was not debited. my account then went into arrears. I made a payment on the account of R369 on the 11 June on the 25th of june (this was not the date they were supposed to deduct) They deducted an amount of R738. I called the call centre multiple times and each time I received a different story. I want my money transfered back into my bank account. I do not want to go to the bank and reverse the money as it is not my fault and I will have unnecessary bank charges. This service is pathetic and I won't advice or recommend Telkom to anyone else.