Poor Service and information from Telkom

4 weeks ago, I spoke to a consultant with regard to:- 1. removing Call catcher 2. Removing the telkom e mail address 3. Removing the contract fee

The consultant said that it would be done and would reflect on the December account. I received my account this morning to find that nothing had been done. To add insult, Telkom has charged for a new device? I did not order any devices? What is this? Ridiculous. Such shabby treatment from Telkom. The consultant should be identified and sanctioned. I want my account to be corrected.