Poor Service and Incorrect Data Plan Activation

Dear Telkom Customer Service,

I hope this message finds you well. I am writing to express my dissatisfaction with the service I have received regarding my data plan.

On February 3, 2025, I purchased an unlimited all-hours data plan for R600, expecting full access at any time. However, I was given an off-peak plan instead, which restricts my usage from 7:00 AM to 7:00 PM. This has caused significant inconvenience in my daily activities.

To resolve this issue, I purchased the unlimited all-hours data plan again on April 6, 2025, but unfortunately, I am still experiencing the same problem. Despite spending R600, I am receiving subpar service that does not meet my expectations.

I attempted to reach out to your customer service team for assistance, but I was informed that the system was down and was advised to call back later. My frustration is compounded by the lack of support I have received.

Given that I paid the full amount for the February plan and did not receive the service I was promised, I would like to request a resolution for this issue, including a refund or credit for the incorrect service provided.

The number associated with my account is ***. I kindly request that this issue be addressed promptly, as it is affecting my ability to use the service I have paid for.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

Lehlohonolo Mthembu

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