POOR SERVICE AND INCORRECT BILLING

Good day

Me writing this review is a last thing that I wanted after I had received a call from In January for an upgrade. A Lady by the name of Nelda Ndlovu who assisted me with the upgrade to 60+60 on a promo of R250 accidentally upgraded me to 90+90 which is R349. Upon seeing the invoice that was early February I called 135 which is the billing department and I spoke to Thabang Ngxongo who escalated my query to his Supervisor as an escalation. Till today this problem has not been resolved. I made a follow up on the 28th of February since i was debited the incorrect amount for an error that was not my fault as a client.

I wrote an email to Nelda and she call me from *** at about 12:44 which she acknowledged that she made a mistake and she would escalate it to her supervisor so it can be rectified. till today I have not received any feedback and my services a suspended due to the fact that I have not paid the February invoice since it was under dispute.

It is frustrating to be sent pillar to post with out anyone willing to assist you and especially when you are going to pay a full fee of the day that you were suspended for.

Could you please look into the above

Kind regards

Kelvin Ntuli