Poor service and incorrect billing

2 weeks ago i wrote a review about how Telkom is incredibly dissapointing with their service etc. We took the special of R599 which ended in January 2018 which included a TV Box , we made very certain that it was for FREE as advertised when applying and signing in store for the special. I have 2 very big concerns here, Number 1 we have been without internet for almost 3 weeks due to Telkom's technician sent out to my premises without being called out for a fault, he messes with our line and leaves it in a "not working" position and never returns, i call Telkom when arriving at home and they say to me that they will send another technician within 7 days, NOW why come to fix something that is NOT broken in the first place.. Secondly, i receive my bill yesterday of over R2000 being charged for Jan - Feb (Which i had NO internet usage or even connection for 3 weeks), being charged for the TV box of almost R1000????? How does one want to continue with such a unorganized, *************, unprofessional company.. I need this unsolved problem sorted out immediately..