Poor service and incomplete deal

I placed an order for the Samsung S23 on the 6th March. I did the online app and received a email confirmation, no one called me back, I have been calling client services and getting different information all the time. On the 22 I called and spoke to an agent and he gave me the number for the courier service to call and he gave me r courier ***, ***p approved on the 6th- this ref, I called the courier and they advised I needed a TA number or a 157/158A Thd 0097/0***6I called back and spoke to Dlamis29 and she advised order was allowed approved by vetting and will escalate to confirm on delivery, today i call and speak to Letoya Gounden who was advised that the lady did not escalate anything and there was not notes even loaded. She was very unhelpful and advised that the order will be cancelled after 21 days .This is upsetting as I have been waiting since the 6th already. This will mean I loose out on a promotion with Samsung . I escalate this to the escalate department and a Ms Naicker calls me and say she does not represent the online team but will help, apparently the agent that took the order did not do the debi check and it been 6 days now and I'm still waiting, secondly the Samsung promotion is no longer , due to incompetency on Telkom side, I lost the promotion and now also get told they do not have stock of 512g and i must settle for the 256G, I am a loyal telkom client but to have such poor and shoddy service is unacceptable Please can I have urgent feedback or direction on this as clearly your escalation department say she is just helping, will escalate the agent, but I must take up the query with Samsung directly how will this assist me, the initial application was with Telkom, not Samsung and it was not Samsung that made me loose out on a deal and continue to provide such poor services