Poor service and *********** stuff

I was ****** on the 27th of August and i called the customer services to blacklist my phones so that i can get the ITC numbers for me to claim my phone but apparently the Guy named Ayanda gave me invalid ITC numbers without know i logged my claim then on the 29th of august I did a follow up as no one contacted me or sent any communication only to find out the ITC numbers were invalid and had to start the process all over again and i kept on calling and sending email to admin every week but no one responded instead the agents keeps on disconnecting my calls together with their managers on shift , as now after 3 months of calling telkom I received an email today that only one phone will be replaced as the agent Marcel processed one claim and Duma N and Mojera Salie kept on requesting me to resend the claim forms but nothing its done but they know when to debit for phone that are not used on the 14th of September I went to Jabulani Mall telkom Branch to see if the managers from that side can assist me as I have never missed any insurance payment but i was told there is nothing they can do on their end I have to contact the claim department to be assisted as they dont have access to the claims systems and I called telkom again while I was in store and the lady by the name Ayanda told me they will get back to me within 48 hours as she has escalated my query with the managers but still no one got back to me as i was sent from pillar to post without any assistance

I think Telkom must take all the claims department staff back to training and provide them with a proper and valid training material as I see they dont know what they are doing imagine me calling back on the 25th of October to do a follow up and i was advised that an email with all available devices will be sent to me and I have to choose the suitable devices but to my surprise on the call the Agent advised that im getting 1 phone as its showing on their system there is only one claim done for me and I had to resend all the claims documents to reclaim the other device that was not yet claimed so I guess I have to wait another 3 Months for them to come again and want to offer me a cellphone cheap phone

Now they want me to replace my Huawei P smart s with a Samsung A32 imagine why cant they offer me a phone that is in the same pricing range or rather request me to top up some money to get a better phone as finrite does Because this is a down grade for real

I'm so disappointed with telkom and its poor service or else they should repay back all my money that I have paid and I have been paying for a service that im not even using

Telkom you better get well trained agent or manager to rpocess and make sure that my phone are delivered to me