Poor service and *********** staff

<p>I recently bought airtime through internet banking, the transaction was successful according to my bank but the airtime didn't go through. I called the telkom customer service at around 7:30 Thursday morning to query this. The consultant informed me I need to log a case. She didn't give me a case number so I figured it's my cellphone number. I called again in the afternoon to follow up, the consultant said no notes were put under my "case" so I requested that she do that. She said she would call me she'd call me back which she has it. I followed up again today which is the 2nd "working" day to find out what's the progress on my case. I was told it was qued and nothing has been done as yet. It's been 48 hours!! By tomorrow I don't want them to tell me about it being escalated to management, requesting additional information or anything of that sort. I want my airtime. I've been a loyal customer to telkom but this has left a bad taste in my mouth. I'm strongly considering porting to a different network. This is ridiculous. </p>