Poor Service and incompetency (case no ***)
<p>I had a contract for SmartInternet 2.5 deal that was due for upgrade end of February 2017 and I cancelled that contract on 2nd of February and took a new device which is smart onerate deal. I have been struggling to cancel the old contract to date after sending emails and phoning *********** staff, retention agent and their supervisors. Everytime I phone I am being told that my case is being escalated. This company is billing me month after month and I am being told about the useless Bianca Delo and her Brenda supervisors who are not solving my problem as telkom is enjoying my money.</p> <p> </p>
This morning I have just received an invoice of R655 of which I dont even know how its been worked out and I tried to call the call centre after 20 minutes of waiting I went through than the consultant said her name and then dropped the call...I think the only option I have now is to take these devices to Telkom and tell them to cancel all these contracts
This morning I have just received an invoice of R655 of which I dont even know how its been worked out and I tried to call the call centre after 20 minutes of waiting I went through than the consultant said her name and then dropped the call...I think the only option I have now is to take these devices to Telkom and tell them to cancel all these contracts
That case was not closed ask that *********** Bianca Delo...she will tell you exactly what happened. I don't have time for Telkom excuses all I want is to be treated fairly as a consumer please read your National Consumer Regulation Act.
That case was not closed ask that *********** Bianca Delo...she will tell you exactly what happened. I don't have time for Telkom excuses all I want is to be treated fairly as a consumer please read your National Consumer Regulation Act.