Poor service and ignorance

<p> Good evening, I have a tablet contract with Telkom. All went until my contract was about to reach it's end date. I then got a call from Telkom offering me an upgrade of 1 gig and a free modem. </p> <p> </p> <p>I then dicided that I will take the upgrade. I then struggled to pay my account for about 2/3 months however eventually the amount was fully debited from my bank account.</p> <p>However I could not utilise the data that was allocated to my sim card which was 500MB. I the called the call center and wa advised that it will take me 7 working days for my account to be updated so I can use the data. </p> <p>7days passed and still I was unable to use my data. This went on for weeks and I was still calling the call center but was being sent from pillar to post, until I called again and decided to trow my toys out of the cot. </p> <p>I spoke to a number of agents but when I saw I was being fooled around I started taking names down. </p> <p>(02/02/2017)On this specific day I called from a store in Cape Gate and spoke to Faith who confirmes that my account is not arrears on the system she is using. She the advised me to send her my proof of payment (bank statement) to her email address ********** she added on by saying I would be contacted the following day (03/02/2017) and I was not.</p> <p>I then decided to call again a week after I had sent my proof of payment and spoke to Thapelo Jeffrey, he told me he was going to log a case for me as the previous agent did not. He gave me the case no. ********** . He sang the same song that someone will call me and assist further and I never received the call.</p> <p>I called again on the (14/02/2017), I spoke to Sherilyn ( who was very rude also as I over heard her telling Thulani that I don't want to listen, as she was telling me that they cant do a thing but escalete) who told me nothing has been done about the case that was logged she would have to escalate to PM/Tam shock. I refused for the case to be escalated and insisted on speaking to a team leader. After a while of holding on I spoke to Thulani. He advised me that he was busy sending an email for my line to be unsuspended. After speaking to Thulani I was able to utilise my data after a few days. However when I went I to the store it reflected that my line is suspended. This was very irritating and inconveniencing.</p> <p>On the (02/03/2017) I called again and spoke to Babalo who still told me that my account still reflected as suspended.</p> <p>Again on the (19/02/2017) I called spoke to Smanga same story of suspended line.</p> <p>What I would like to know is why did I have to pay for March,April and May's allocations when I was unable to use my data due to my account being suspended? The service I have received is as poor as the experience I have received how does Telkom expect me to continue business with them, and recommend them to family and friends?</p> <p>After the call center failed to help me, Chané from Cape Gate store tried to assist by emailling someone, they rep**** buy saying my account is unsuspended of which it wasn't but it was soft locked. Her manager said she will take over but she never contacted me to provide feed back until I went there on the (30/05/2017). Chané then told me that the issue has been resolved and she sis a sim swap as i had lost my sim card and siad it went through when I got home the sim swap did no go through as the card did not have net work. </p> <p>Please give me my data that I paid for, for the past 3 months fix my account. Cancel the existing account I have with you as I was never allocated with the 1gig therefore my account is on a month to month base.</p> <p>This is really upsetting me</p>