Poor Service and High levels of Inconsideration

I am on contract with telkom with a pocket Router I receive data on a monthly basis on the 1st of each month. This month 1st November 2019 I have not received any data and called the telkom call centre and queried this they advised that the package I have has been discontinued and hence me not receiving data. I then asked to speak to a manager and it was advised that the manager would call me back to date the manager had not called back.

I then called the next day again and the consultant then asked me to hold for almost 10 mins and came back to advise that apparently the data has been allocated and used to depletion already I then asked for the query to be escalated and to date I received no feedback from Telkom.

I feel that the service received from telkom has been poor and they have inconvenienced me on high scale.