Poor Service and False Promises

If I could give 0 stars I would. Over the past two months I've had nothing but problems. I moved from one unit to another in the same complex and therefore had to get my ADSL line moved. I did the move online and when I phoned after the due date, I was told that it was never logged. I then asked them to move my line and the first person told me it was not possible. The next time I phoned, I told the person what happened and he indicated that the line just had to be moved. I then asked him to do so, but was told to phone SALES. When I phoned them they said that it was not possible again. I then logged a fault and the person arrived. He told me that he would correct the error on the system (which I now found out was never made.) I phoned in the week again to follow up on the progress of the installation at my new address with a reply that a person will contact me for the installation and that it was in its final stages. I quadruple checked with her and continuously asked if everything was in order of which the reply was "Yes". I waited another two days and still nothing. I phoned them again today...surprise surprise....the reference number I have is not for moving but for cancellation of the line at my previous place. (P.s. her horrible tone did not make the situation any better). I urge all Telkom telesales and other customer care agents to actually log the call you have with the PAYING CLIENT on your system to ensure you give the client what they pay for! None of the agents actually know what is happening in their own work place. As example: A ten meg line has been used by multiple tenants in my complex, yet their system indicates that it is not available! How is it even possible if I had a line installed?

Regards Jandré Gouws