Poor service and failure to cancel services

Our company has provided notice to Telkom per their requirements in March of this year to cancel our companies PRI services, but despite providing written requests as needed, Telkom is still charging us monthly for the service.

I have followed this up monthly with the business line help center, and each time have resent the request and are told that someone from SOTSC will contact me to discuss, but have so far received zero communications from anyone at telkom. even when I follow up with the original person I sent the mail to, my mail receive no reply.

Telkom owes us 4 months of Credits on our account to date, and yet still claim their debit order without addressing our queries.

Absolutely disgusting customer support from their end.