Poor service and experience

App**** for a wireless broadband contract 1.5 weeks ago. It was a bundle deal which included 10GB cap, wifi router and Xbox One console for R599. The store told me that they were out of stock only after I signed but said they would arrive in 3 days. I went back after 5 days and they said they were still out of stock of the Xbox. I went back after 8 days and they said they were still out of stock. No one could tell me when my order would come in and no one cared either. No one gets back to me after I leave multiple voice messages and no one picks up the phone at that branch either. I even suggested just giving me the router so that I could at least have internet in the mean time and then would pick the xbox up another time but they refused to do this for me. Shocking example of advertising a promotion and obtaining clients but then not coming through on the delivery. Im yet to receive feedback about my product or any form of service from this branch. Can someone please just contact me and assist.