POOR SERVICE AND EXPERIENCE

<p>It has been 8 months now that Telkom has given me the run around. In July I was due for a upgrade but after going to the closest store in Vincent Park in E.L I decided to go through a agent. The agent was on the ball and even came to the house to assist with the upgrade. From there everything was a stuff up. My new "upgrade phone " came via courier and before using the device something told be to check the balance on the sim card. After checking the balance I made contact with Telkom to find out why there was Data and Airtime on the card and I was advised that it was a new contract. This left me in a spin and after a lot of running around and calls I found out that the paperwork that was sent off and the paperwork at head office was not the same paperwork. Telkom then cancelled the new contract and was to change it over to a upgrade. All this time I have been paying for a extra contract and I demanded a refund. Telkom has been showing refunds but a few rand here and a few rand there. I have explained to them that I am no ****** and its like they are throwing peanuts at me. If there is a refund then show me the full amound of refund and stop deducting a few rands each month as you like. Now this morning I get my new account and it shows that I once again have a extra phone on contract. I call the call center and ask what is happening and get told I must not worry about the account in the post they have the correct amount on their system. What the hell is happening and what do I have to do to get proper service? I have had it with Telkom and I want answers!</p>