Poor service and don't care attitude at telkom

I had logged a complaint with telkom on the 1st of January regarding both the land line and the Internet connection as we still do not have the use of our landlines or WiFi connection from the 26th of December 2017. We contacted the call center after we did not receive any feedback regarding the progress of the requested fault... The first consultant at telkom assured me that a technician has been sent out and they will give use a call regarding the fault... A week went by... Might I add that all the calls are at cost to me.. As we do not have a landline that is operational... After no response yet again.. We contacted the call center again and this time we were told there is a fault with the cable however a technician has not been assigned to to fault as yet and they will escalate the fault...... Three weeks and still no clear indication of what's going on...the call center seems to be operating on different systems as every customer care agent has given me a different response that's a round about... Chase your own tail kind of reaction.... It is very very frustrating... I phone everyday as I work from home and the lack of a landline and WiFi places me at a huge financial loss..... I am paying for a service that is not available for a month.... Further to my frustration I was told that a technician was sent out on Monday and they will follow up with Jj... Only to find out today that there is no such technician... Just another fabrication by the call center agents... I am beyond frustrated... Telekom... If this is the service we get.... Then we will definitely be going with another service provider... One that values their clients and provides transparent responses and assistance when needed.... I am not the only person with this problem... As many many family members and friends have experienced the same issues of pathetic service.... You say calls are recorded... Please go back and trace all calls made to the call centre and it will validate my experience....... Regards ****ed off client...