poor service and dont car attitude

I went to telkom mobile store in krugersdorp, keywest mall and was assisted by a short black man.I advised him that I wanted a new phone however would like to keep the same package that I was on, was receiving 2.5 G and 100 min.I was paying the sum of R259.00.The gentlemen advised me that nothing was going to change, I was going to keep my number and the same package.I was surprised to receive a message which advisef me that I was on smartplan and received 500 mb.Will it really make sense for me to pay R299 fof 500mb whereas I was paying R259 for 2 GB, why would I do that.I called the call centre on the 26th of October and spoke to Nelisiwe and she advised me to go back to the store.I told her that there is no way I am going back to that store because they failed me as a customer.She said that shewill log a case and revert to me.I am still waiting.I called again today(27/10/2015)and spoke to one lady who as so unprofessional in that she told me that her manager told her to tell me to go back to store otherwise they are notgoingto assist me.I