Poor Service and Dishonesty

<p>I am submitting this to you on behalf of Joyce du Plessis;</p> <p> </p> <p>On the 4th of June 2017 I took out a SMART BROADBAND wireless contract at the Okovango & De Bron shop in Cape Gate.</p> <p> </p> <p>I was a bit unsure as tow how much data i would need and therefore i agreed to the 10GB bundle with the understanding that I will be allowed to change it to a 5GB should i be using less than 10GB as confirmed by the Sales Consultant namely Kelly.</p> <p> </p> <p>On the 4th of August 2017 i went in to the shop to change my bundle to a 5GB where i was told that i needed to pay R400 in order to downgrade and R800 should i wish to cancel my contract.</p> <p> </p> <p>I was never informed of any costs involved in downgrading and therefore i am certainly not prepared to pay for it. Could you please also explain why there is an R800 cancellation fee which i should pay when i was never informed of any costs involved therein.</p> <p> </p> <p>I am very unsatisfied with the poor service that i have received from your company and feel that i have been **** to when taking out this contract. I do not wish to proceed with your services and products from hereon forward since i cannot trust your company.</p> <p> </p> <p>I have also sent several emails to several different email addresses regarding the above and have simply not had any responce or assistance in this regard. </p> <p> </p> <p>Please ensure that this problem is sorted out ASAP and revert back to me once done.</p> <p> </p> <p>Thank you.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Joyce du Plessis <br ********** /> ********** </p>