Poor service and disgusting client service

I had a query with Telkom where they didn't keep their agreement, agreement is that they will deduct my account with an amount of R770.00 every 25th of the month. which is for Wi-Fi I had with them, It's happened in June they didn't deduct as per our agreement, then they suspend my services with them as they said I'm owing June payment I ask them why they didn't deduct my account as per our agreement and they said it was Systeme error and remember this was not the first time this happen to me, I requested to speak to her supervisor or manager which she said is not possible to transfer the call and I ask her the phone numbers for her supervisor and she said she don't have the numbers again, As I was quiring this issue Telkom was already deducted an amount R1,563.25 on my bank account on the 26/08/2023 but my services is still suspended as I am writing here on the 28/08/2023, I did ask the consultant about it and she said it will be activated after seven working days,

The lady I spoke to was Oletta Ndlovu on the 28/08/2023 at around 13h25 and she gave me a call ref number of NDLOVU01. and the number I called was Telkom mobile number of ***. Your assistance in this matter will be greatly appreciated. From Zaba Mdlalose from Richards Bay (KZN) I am not happy at all about this, firstly is their mistake for not deducting my account in June while there were enough funds in my account, then they deduct more than agreed amount on my account after that my account with Telkom is still suspended.