Poor Service and Disappearing Airtime

Just loaded R60 on my prepaid data simcard tried to buy one of the specials from the *123# menu for R59 and it keeps returning that I have insufficient funds and my current balance is R48. When I dial *188# for my balance it says I have R60. I phoned customer services and they tell me that they can't see anything and I have to wait and call back. Now as this is a prepaid service there is nothing to deduct money from the account for. I would urge anyone to rather use another Service Provider as this is not the first time I am having problems with Telkom in fact It has been problem after problem since November 2018. Data has been disappearing and all they say is they can't see on their system.

It is really sad as everything has gone smoothly since I joined in July 2017 for my data and I have been with them on my voice number since it was 8ta.

I would really urge anyone considering Telkom to rather search for another service provider that would help when needed and get more value to your life...