Poor service and declined application.

I enquired about the Samsung A33 deal where you get 2 phones for R389. I got a call from a consultant who went through the application process with me. First, she told me I was declined for that deal due to a credit check, but that I could get a different deal with just 1 phone. I told her I would go in-store and do the application that way. She then asked me to provide my details again and all of a sudden I was approved for the double deal.

She took me through the whole application process and read the terms and conditions etc. I was told to accept the debicheck which I did do. I was told that the phones would be delivered in 5-7 business days. I had to provide an OTP which also had a reference number of ***.

Today I called to follow up as I have not received the phones or a contract. The first consultant I got through to was very rude and ended the call while I was speaking. I then called back and spoke to a consultant by the name of Sizophila who was very helpful and explained that my application was declined.

Now my issue is this. How was I told that it was approved and that I would be getting the phones in 5-7 days? If it was declined, why was I not contacted and told this?

I have been waiting for the phones and even bought covers and screen guards for both phones which I now have to return

Unfortunately, I do not have the consultant name that did the application or the consultant that was rude. So I have been left in the dark here and am worried that I will be getting debited for something I do not have and did not sign for. Could someone please contact me to get this resolved?